FAQ

Q: Who is GoBumpFree?
A: GoBumpFree is an interline travel service that offers airline employees, retirees, and their family & friends a diverse selection of hotels, resorts, and condos that offer our Ultimate Bump Protection.

Q: What’s the difference between “last minute” and “book in advance”?
A:
Last minute allows you to book up to 72 hours before you check in - this is where you can qualify for our Ultimate Bump Protection. In advance, you can book anytime but cancellation fees may apply.

 

Q: What’s our Ultimate Bump Protection?
A: It’s our ‘no flight, no fee’ promise — the ULTIMATE protection for your trip. If you get bumped from your flight, or can’t make your trip for whatever reason, you will not pay hotel or resort cancellation fees.

GoBumpFree is the first to offer FREE Ultimate Bump Protection.

Q: What are the Conditions of our Ultimate Bump Protection?
A: Bookings must be made through GoBumpFree’s reservation platform (gobumpfree.com) within 72 hours of your trip/stay. Bookings made farther out can be done through our site, however they do not qualify for the Ultimate Bump Protection plan.

That’s it! Booking last minute has it’s rewards. In addition to our Ultimate Bump Protection you’ll have accommodation options from a large selection of incredible properties, at rates you won’t find elsewhere.

If you have to cancel: Simply contact GoBumpFree and tell us that you won’t be making your flight. We’ll take care of your accommodation reservation cancellations.


Q: If I’m bumped at any point on my travel, can I claim my Ultimate Bump Protection?
A: No. The bump protection is only applicable on your way to the destination.

Q: How do I register?
A: Go to the top of the home screen, click the first box on the top left-hand side (next to the language option) then fill out the form and wait for the confirmation email – it’s that simple.

Q: How do I make a booking?
A:
To book, select your travel option (either “Last Minute” or “In Advance)
- Fill in your travel information
- Select a destination
- Search
- Select desired property
- Fill in travellers’ information
- Fill in main traveller’s info
- Payment option
- Continue to finalize your purchase. (See the video below for a step-by-step process)

Q: How do I cancel a booking because I got bumped/unavailable to make the flight?
A: Make sure you’re signed in, got to the “user area” drop down menu (on the top left-hand side), select “My bookings”, at the bottom of the page you’ll see all your bookings. Select the booking you wish to cancel by clicking on it’s “detail”, press cancel, and forget about it. (See video above) 

Q: Are the prices per person? And do they include taxes?
A: The prices quoted are the total cost of the hotel stay, based on your search criteria (all nights, all persons), which include the taxes.
 
Q: Do I need my airline/retiree ID to make a booking?
A: No. However, there is a chance that the hotel may ask you upon check-in (a good idea to bring it with you on your travels).
 
Q: I'm an airline employee/retiree, can my friends and family use GoBumpFree?
A: Yes! Your family and friends can either: make an account and put you down as their reference in the reference field, or you can use your account and book for them!

Q: Why are GoBumpFree's prices so low?
A:
Due to our exclusive partnerships and affiliates, we are able to keep our prices low, and we pass those savings on to our customers.

Q: What deals are you currently offering?
A: The best way to keep up to date on our current promotions is by joining our newsletter!
 
Q: Do you have an app?
A: In development, keep your eye’s peeled. (For now, save the site as an app)